Welcome to Westcroft surgery

WE ARE SORRY BUT DUE TO THE CORONAVIRUS GUIDELINES OPEN SURGERY WILL NO LONGER BE AVAILABLE AT THE SURGERY UNTIL FURTHER NOTICE.

IF YOU NEED AN URGENT GP APPOINTMENT THEN PLEASE RING THE SURGERY AND INFORM THE RECEPTIONIST OF THE REASON.

Please ring 08:30-10:30 for urgent appointment then after 10:30 for non-urgent appointments.

All nurse routine appointments have been cancelled the nurse will ring if your appointment is deemed to be urgent to assess and re-arrange.

Thank you for your cooperation in this difficult time.

A spokesperson said: GP Practices are making plans in readiness for increasing demand. As part of this, from Monday 23 March Flatt Walks Health Centre will be designated for Copeland patients who have displayed symptoms of COVID-19, and who may need additional medical help.

It is important that people do not attend the Flatt Walks building as they usually would. This will allow the surgery to provide treatment to patients who need it.

Patients can still contact the surgery by phone as normal, and they will be directed as appropriate.

I’m afraid there is so much working going on we don’t have anyone able to speak to you but you can contact Julie Clayton at NHS North Cumbria  CCG on 07826 918 018 if you want more information.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

  Care Quality Commission.

The ‘Care Quality Commission’ (CQC) is an independent regulator of health and social care services in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

To learn more about the Commission please visit www.cqc.org.uk.

SAME DAY HEALTH CENTRE.

We are now offering booked same day appointments at our Same Day Health Centre at West Cumberland Hospital. It is a new service for Copeland patients to offer more appointments for those who need to see a GP, a nurse or other primary care staff urgently.

The Same Day Health Centre is based in the outpatients department at West Cumberland Hospital - so don’t forget you’ll need to pay to park. It can only be accessed by booking through your own practice – it isn’t a walk in service.

*HELP US TO HELP YOU*

We might be able to direct you to a more appropriate member of staff to help with your query.  Please don't be offended when our Receptionists ask for some more details of your condition.  If they know the nature of the problem they can ensure you see the right person.  We realise that things are personal, but by telling us what the problem is, it's much easier for us to ensure that you see the correct clinician.  All of our  staff are bound by patient confidentiality.

The local pharmacies offer a broad range of services through the 'minor ailments scheme'.  A clinical pharmacist is an experienced clinician who can treat many minor problems.  The practice does not prescribe antibiotics for illnesses which normally get better by themselves like viral illness - such as colds and flu, but you can seek help from the Pharmacist to give you advice on over the counter remedies.  Also included in the scheme are other self limiting conditions like indigestion, bites, head lice, cold sores, cystitis, constipation and oral infections.  You may wish to seek advice from the Pharmacy in these circumstances. If you are eligible for free prescriptions then you do not pay for drugs given by the pharmacy minor ailments scheme.

We hope you support us in making these changes to help you.

 
Many thanks.