Westcroft House Surgery: 01946 820 348
Prescriptions Line: 01946 820 341
Results Line: 01946 823236

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

Your care records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

Depression questionnaire

This easy to use patient questionnaire has been validated for use in Primary Care. It is used by your doctor to monitor the severity of depression and response to treatment. It ... [continue] Depression questionnaire

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Please click here to see the practice area. The practice ... [continue] How to register

Named GP

All patients at Westcroft House Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

westcroft house privacy notice We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary. The practice catchment area consists of the Egremont and Cleator Moor areas. 

Privacy

Data impact Assessment privacy Notice for the use of peronal data via the COVID-19 clinical Risk assessment Tool Privacy notice As data controllers, GPs have fair processing responsibilities under the ... [continue] Privacy

Sign up for our Practice newsletter

Use this form to manage communications from us to you. Once you are signed up you will always be able to cancel if you want to and your email address ... [continue] Sign up for our Practice newsletter

Update your clinical record

Please complete the form as fully as possible to allow us to update your details.

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form via Patient Access. If ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

West Cumbria Carers

We are a registered charity and our aim is to support people who care for someone who could not manage without their help. A health care workers role within the organisation ... [continue] West Cumbria Carers